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Using Arist on Slack

Learn how to find your Arist course channel in Slack, read a lesson and reply, get notified when new content arrives, pause a course, and archive the channel when you finish.

Platform access level: This guide is for learners taking Arist courses in Slack. You do not need an Arist login or any platform role to follow it.


Arist delivers courses as short conversations inside Slack, so your training arrives in the tool you already have open instead of a separate site you have to remember to visit. You read a lesson, reply in the channel, and pick the course back up whenever you have a few minutes. This guide covers finding your course channel, answering a lesson, staying notified, and wrapping up when the course ends.

an Arist course channel in Slack, named arist-communications-c96c42d3, with a topic line naming the course it carries, the Arist app's welcome message listing the keywords the course wants you to know, Arist's system message giving the time the first lesson will arrive, and START typed in the reply box

1. Finding your course channel

Your lessons arrive in a private Slack channel that holds only you and the Arist app. Nobody else on your team is in it, so what you answer stays between you and the course.

Two things identify that channel:

  • The name ends in a few unique characters: A channel named something like arist-communications-c96c42d3 is the Arist one, and searching for it beats scrolling your channel list.

  • The topic line names the course: The topic beside the channel name reads "This is where you'll receive content for your course", followed by the course's own title. That is how you tell which course a channel carries.

Most organizations set the channel up for you and add you to it, so it is already in your sidebar before your first lesson arrives. If you cannot see it, search for the course name or for arist rather than hunting through your channel list. If that search comes back empty too, the next section covers what to do.

Tip: Star the channel, or drag it into a section you actually look at. Courses arrive over days or weeks, and a starred channel is easier to come back to.


2. Checking whether Arist is in your Slack workspace

Arist is added to Slack once for the whole workspace rather than separately on each person's account, so there is nothing for you to install and nothing to sign in to. Someone at your organization connects Arist to your Slack workspace and authorizes it, and from then on anyone in that workspace can be enrolled in a course.

So when you cannot find a channel, your organization is the one who adds it. If searching for the course name or for arist finds no channel and no Arist app to message, one of two things is true, and Slack will not tell you which:

  • Arist has not been connected to your workspace yet: Whoever sets it up needs Org Admin access in Arist and administrator rights in your Slack workspace, and if they do not hold the Slack rights themselves they have to request the install from the person who administers your workspace.

  • You have not been enrolled yet: Your course channel is private, so it appears in your sidebar only once you have been added to it. Until then there is nothing there to find.

The same person unblocks you either way. Ask your training leader, or whoever told you to expect the training, and tell them that Arist does not appear in Slack for you.

Note: The first sign that Arist has been added to your Slack workspace is your own course channel appearing in your sidebar.


3. Reading your first message from Arist

Every course opens with a welcome message from the Arist app, which tells you what the course covers, when lessons will arrive, and which keywords you can reply with. Arist adds a short system message underneath telling you when your first lesson is due and reminding you that SUPPORT reaches a human.

Your organization writes that welcome message, so its wording is theirs rather than Arist's.

For the shape of a whole course, from the welcome message to the last lesson, see Taking an Arist Course, Survey, or Nudge.


4. Replying to a lesson in the channel

A lesson arrives as a message from the Arist app, and you answer it the way you answer a colleague. Type your reply in the channel's message box and send it. Most lessons end with a question, and each one tells you what kind of reply it expects, such as a letter for multiple choice or a number for a rating.

a lesson question from the Arist app open in a Slack thread, with lettered options A through D, a learner reply of B below it, and Arist answering that the choice is correct

You can also reply in a thread on the lesson instead of in the channel. Your answers then stay attached to the lesson they belong to, which keeps a long course readable weeks later.

Answering is what moves you to the next lesson, and it is also how your organization learns whether the training is working. See Taking an Arist Course, Survey, or Nudge for what happens after you reply.

Try it: Open your Arist channel and answer the lesson waiting there. A single reply is usually all it takes to unlock the next one.


5. Getting notified when new content arrives

Slack's own unread badge on the channel is your first signal that a lesson has arrived. Depending on how your organization set Arist up, you may also be tagged by name when new content and reminders arrive, which puts the message in your mentions.

If a question has been sitting unanswered, Arist sends a friendly reminder in the same channel. A reminder never means trouble, and replying picks the course straight back up.

Note: One-off messages Arist calls Nudges are the exception. They arrive through the Arist app in Slack rather than in your course channel, so that is where to look for them.


6. Pausing a course rather than stopping it

Reply PAUSE in the channel and lessons stop arriving until you are ready again. Pausing holds your place instead of cancelling anything, so reply START or RESUME when you want the course back, and it continues where it left off.

Replying STOP does not end your enrollment in Slack. PAUSE is the way to step away. If you need an enrollment cancelled outright, ask your training leader, since only they can remove you from the course.

Note: Your course's welcome message is written by your organization, so it may describe a keyword the way that keyword behaves on text message. STOP is the one to watch. Whatever the welcome message says, STOP does not cancel an enrollment in Slack.

For every keyword a course understands, including how to reach support, see Using System Keywords.


7. Finishing a course and archiving the channel

When you send your last answer, Arist confirms the course is complete and offers to archive the channel for you.

the Arist app posting Enrollment Complete in a Slack course channel, saying the enrollment is now finished and offering a green Archive Channel button

Select Archive Channel to tidy the finished course out of your sidebar. An archived channel is not deleted, and it stays findable in your Slack workspace whenever you want to reread a lesson. You can restore it later to view the content again.

Two things decide when a channel can be archived:

  • A channel with an active enrollment cannot be archived: Finish or pause the course first, and the option becomes available.

  • A channel your organization set up is not yours to leave: If your training leader configured the channel, Slack will not let you leave or archive it, so ask them if it needs to go.


8. Enrolling yourself in another course

If your organization shares course codes, you can add a course without waiting to be enrolled. Send the code to the Arist app as a message, and Arist enrolls you and sets up the channel from there.

Course codes are one of several ways to enroll yourself. For enrollment links, QR codes, and browsing your organization's course catalog, see Self-Enrolling in a Course.


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Note: Need help at any point? Reach out to your Arist Customer Success contact, or email [email protected].

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