Platform access level: Org Admins, Managers, and Distributors (anyone who delivers courses).
Enrollment statuses tell you where every learner stands after you launch a course, so you can catch delivery problems while there is still time to fix them. This guide defines each status in the delivery tracker, what you can do from each one, and where to act on the learners behind it.
1. Finding statuses in the delivery tracker
Open the Delivery tab and select your schedule.
The side panel breaks down every learner by enrollment status, with a count next to each one. Select a status to see which learners are in it.
2. What each status means
Each status answers one question: is this learner still receiving the course, and if not, why not. The tracker lists them in this order.
Status | What it means |
Active | The learner is currently enrolled and receiving lessons. |
Not engaged | The last lesson went out five or more days ago and the learner has not replied. |
Up next | The enrollment is waiting its turn and starts on its own once an earlier one finishes. A learner runs up to three at a time. |
Scheduled | The enrollment is set to start on a future date, read in the learner's own timezone. |
Error | The enrollment hit an issue that prevents delivery. Hover over the status for the specific error and troubleshooting steps. |
Paused | Delivery is paused, either from the tracker or by the learner replying PAUSE. |
Opted out | The learner opted out of delivery by replying STOP or UNSUBSCRIBE, which is possible on SMS, WhatsApp, and Email. |
Canceled | The enrollment was stopped before it finished, either from the tracker or by the learner ending their own enrollment. A Teams or Slack learner who cancels their own enrollment shows here, never as Opted out. |
Completed | Every lesson has been delivered to the learner. |
Important: Completed means every lesson was delivered. It does not mean the learner read or answered them. On a schedule with required responses turned on, an unanswered question holds the enrollment open rather than completing it. For how learners interacted with the course, see Reviewing Analytics.
3. Using the bulk action bar
Select the rows you want to act on, and a bar appears at the bottom of the tracker.
The bar counts what you selected and offers the actions available for that status. Use the Select all enrollments across all pages link to select every enrollment the status holds, not just the page in front of you. The X at the end of the bar clears your selection. Every action opens a confirmation window first, and Cancel, Pause, and Resume let you send learners a message about the change.
The actions change with the status you have open. Active offers four actions. Opted out offers one, Send opt-out notification. It asks the selected SMS learners to reply START if they want to opt back in.
Use this table to see what every status offers.
Status | Bulk actions |
Active | Pause, Cancel, Resend, Complete |
Not engaged | Pause, Cancel, Resend, Complete |
Up next | Cancel, Start enrollment now |
Scheduled | Cancel |
Error | Cancel, Rewind, Get help |
Paused | Resume, Cancel |
Opted out | Send opt-out notification |
Canceled | Re-enroll |
Completed | None |
Three of these actions are worth spelling out.
Resend: Send the most recent course message again.
Start enrollment now: Begin this schedule straight away, which cancels any enrollment the learner has in progress or up next.
Complete: Mark enrollments that already received every lesson as Completed. Learners are not messaged about the change.
4. Rewinding an enrollment in the Error status
Open the Error status to see which enrollments hit an issue.
An Error rarely fixes itself, so act on each one. From the Error status the bar offers three actions.
Rewind: Roll the enrollment back to the first point of failure and pick up from there.
Get help: Email Arist support the list of enrollments you selected.
Cancel: Stop all scheduled messages for the selected enrollments. This cannot be undone.
Tip: Check the tracker within the first few delivery days. The earlier you catch an Error, the fewer lessons that learner misses.
5. Resuming an enrollment from the Paused status
Open the Paused status to see everyone whose delivery is on hold.
Select their rows and choose Resume to continue each learner from where they left off. Learners who replied PAUSE are here too. Cancel is the other action this status offers.
6. Re-enrolling a learner from the Canceled status
A canceled enrollment can be started again from the tracker.
Select the rows and choose Re-enroll. It applies to learners who are still subscribed. A learner who opted out stays unsubscribed until they opt back in themselves, so send an opt-out notification from the Opted out status and let them reply START.
7. Checking one learner from their profile
When a single learner reports a problem, start from their profile instead of the tracker. Open the Learners tab, search for the learner, and open their profile.
The Enrollment section lists every course they are enrolled in, with the status next to each enrollment, so you can tell whether delivery stalled on this course alone or on every course the learner is in.
8. Reading the statuses learners set with PAUSE or STOP
A learner can reply PAUSE in any course conversation to pause their own enrollment, which shows as Paused in the tracker. Replying STOP or UNSUBSCRIBE unsubscribes a learner instead, which shows as Opted out.
Important: How STOP behaves depends on the delivery method. On SMS, WhatsApp, and Email it opts the learner out of delivery. On Microsoft Teams and Slack, STOP does not cancel an enrollment, and learners are directed to use PAUSE instead. If a Teams or Slack learner needs out entirely, an Org Admin can cancel the enrollment from the Learners tab.
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Note: Need help at any point? Reach out to your Arist Customer Success contact, or email [email protected].