Enrollment statuses tell you where every learner stands after you launch a course, so you can catch delivery problems while there is still time to fix them. This guide defines each status in the delivery tracker, what you can do from each one, and where to act on the learners behind it.

Open the Delivery tab in the left sidebar.

Select your schedule to open its delivery tracker.

The side panel breaks down every learner by enrollment status, with a count next to each one. Select a status to see which learners are in it.

Each status answers one question: is this learner still receiving the course, and if not, why not. The tracker lists them in this order.

When a course has not gone out, check the queue first. A learner who already has an enrollment running on a channel receives the next course you add on that channel only after the first one ends. The queue runs in the order learners were enrolled, not in the order of launch dates. Enroll a learner in a course dated September 4, then enroll them on the same channel in a course dated August 31, and the September course still sends first.

An overtaken launch date is handled by the schedule type. On a Basic schedule the launch date is recalculated when the enrollment ahead leaves the queue. On a Custom schedule whose last delivery date has already passed, the waiting enrollment is canceled when its turn comes and the learner receives nothing.

To get a waiting course moving, look at the enrollment in front of it. The enrollment at the head of the queue is in one of five statuses: Active, Not engaged, Scheduled, Paused, or Error.

Pausing that enrollment lets the course queued behind it on the same channel or single-threaded queue start on its own. Canceling that enrollment releases the next course too. If you resume the paused enrollment later, it goes to the back of that queue.

The Up next badge does not mean sends next. An enrollment waiting on its date alone reads Scheduled, and one that is both queued and dated in the future reads Up next. Read the queue order to see what the learner receives next. Move an Up next enrollment; the other statuses stay where they are.

Three actions change a queue. The menu at the end of each row offers whichever ones apply to that enrollment.

A learner's profile lists their enrollments by DATE ENROLLED, which is the order the queue runs them in. Take the first action in this table that does the job.

Open the Queues tab to see the order outright. Each row is one queue, named after its channel. Expand a row to list its courses with a Queue # column. Choose Select order from that row's menu to open the Queue order window, drag the courses, and save.

The enrollment at the front of the queue is not in that list, so pause or cancel it when it is the one in your way. Only Start enrollment now works on a multi-select.

The enroll flow's review step uses the word queued for two different things. Will be queued predicts this enrollment landing behind an existing one on the same delivery address and the same channel, so an enrollment on a different channel does not flag it. # Queued Enrollments counts the queue that learner has right now.

Every channel keeps its own queue, so content on separate channels runs side by side. Put content that must not wait behind a training, such as a survey or an announcement, on a channel of its own. Managing Channels covers creating a channel and assigning it to a schedule. Nudges never queue.

Select the rows you want to act on, and a bar appears at the bottom of the tracker.

The bar counts what you selected and offers the actions available for that status. Use the Select all enrollments across all pages link to select every enrollment the status holds, not just the page in front of you. The X at the end of the bar clears your selection.

Every action opens a confirmation window first, and selecting Confirm is what applies the action. The windows for the Cancel, Pause, and Resume actions carry a checkbox that lets you choose whether learners are told about the change.

Two actions, Add to cohort and Enroll in schedule, appear on every status, including Completed, if your role can manage cohorts or schedules. The table below lists what else each status offers.

The status-specific actions change with the status you have open. Active offers four of them. Opted out offers one, Send opt-out notification, which asks the selected SMS learners to reply START if they want to opt back in.

Five of these actions are worth spelling out.

Use these steps when the enrollments you want to pause are in Active or Not engaged.

The checkbox is optional and only decides whether learners get a message about the status change. Selecting Confirm applies the pause either way. If a paused enrollment was holding up a queue, the course waiting behind it on the same channel or single-threaded queue starts on its own.

Open the Error status to see which enrollments hit an issue.

An Error rarely fixes itself, so act on each one. From the Error status the bar offers three actions.

Open the Paused status to see everyone whose delivery is on hold.

The confirmation window tells you that resuming will continue each learner from where they left off. If another course is running on the same channel or single-threaded queue, the resumed enrollment goes to the back of that queue. In that case, the tracker shows Up next, and the enrollment starts on its own when its turn comes.

Learners who replied PAUSE are in this status too, and Cancel is the other action this status offers.

A canceled enrollment can be started again from the tracker.

Select the rows and choose Re-enroll. It applies to learners who are still subscribed. A learner who opted out stays unsubscribed until they opt back in themselves, so send an opt-out notification from the Opted out status and let them reply START.

Canceled enrollments could be closed by the Arist platform. An enrollment that has stayed open for more than a year with no activity in the last 90 days, counted from the date the learner was enrolled, is canceled. If that learner had other courses lined up behind it on the same channel, each of those is canceled too, if the learner was enrolled in it more than three months ago, however active the learner has been.

Note that no one is notified following this action, and the status hover reads Canceled by System. Re-enroll works the same way for these.

Section 3 covers a different automatic cancellation, the one that closes a waiting enrollment on a Custom schedule whose last delivery date has already passed.

When a single learner reports a problem, start from their profile instead of the tracker. Open the Learners tab, search for the learner, and open their profile.

The Enrollment section lists every course they are enrolled in, with the status next to each enrollment, so you can tell whether delivery stalled on this course alone or on every course the learner is in.

A learner can reply PAUSE in any course conversation to pause their own enrollment, which shows as Paused in the tracker. Replying STOP or UNSUBSCRIBE unsubscribes a learner instead, which shows as Opted out.