Alongside your lessons, Arist sends short messages of its own. A learner who replies SUPPORT gets one, a learner whose course is waiting in line gets one, and every response reminder is one. Arist writes all of them for you, and this page is where you replace that wording with your organization's own.

Rewriting them lets you point learners at your own support contact, match your organization's tone, and say the same thing in every language you deliver in.

Open Settings and choose System messages in the sidebar.

The heading counts how many custom messages you have, and the table lists each one with three columns, MESSAGE TYPE, LANGUAGE, and TEXT. Select either MESSAGE TYPE or LANGUAGE to sort the list by that column.

A new organization starts with nothing on this page. Every row you see is a replacement someone in your workspace saved, and removing one hands that message straight back to Arist's default.

Use Search to find a message by its text, and Filters to narrow the list by Message types, by Languages, or by both together. The Filters button shows how many filters are active.

Select Create new at the top right to open the Create a new system message panel.

It asks for three things, in this order.

All three fields are required, so choosing a type on its own is not enough to save. Your organization can hold one custom message per type and language pair, which makes a Support message in English and a Support message in Spanish two separate rows, while a second English Support message is not allowed. Arist checks the pair while you fill in the form and tells you when the combination already exists. Select Create system message to save, or Cancel to close without adding anything.

There are 23 message types, and each one maps to a specific moment in an enrollment. The Select type dropdown offers the ones that apply to your workspace, so the Microsoft Teams types appear when Teams is one of your delivery methods, the Slack type appears when Slack mentions are in use, and a reminder you have switched off is left out.

Response reminders have a settings page of their own for their timing and their Enabled toggles, covered in Configuring Response Reminders. Reminder labels here count only the reminders that are currently enabled, so a row saved as Response reminder #3 reads as Response reminder #2 once reminder 2 is switched off.

The type you choose decides which Arist message you replace, so picking Support changes the reply a learner gets after sending SUPPORT or HELP and nothing else. Using System Keywords covers what learners can send in the first place. Choosing a type saves nothing on its own, and Arist marks the fields still waiting for an answer.

The Language dropdown offers English plus each of Arist's 40 supported languages, which is the same list you choose from when you translate a course. See Supported Languages.

Arist matches a system message to the language the enrollment is delivered in, not to the language the course was built in. A custom Support message saved in English reaches the learners receiving English, and a learner receiving Spanish gets Arist's default Spanish text until you save a Spanish version too.

If you deliver a course in several languages, save the message once per language you send in. Translating the lessons themselves is a separate job, covered in Translating an Existing Course.

The Text box takes up to 400 characters and needs at least 2. Select the emoji button below the box to insert an emoji, and write the rest as plain text.

Arist's messages use variables in the form %{name}, which Arist fills in per learner as it sends. Type each one yourself, with the percent sign and the braces exactly as they appear here. Arist fills in any variable it can answer at send time, so this table covers the ones you will meet rather than every possibility.

Keep whatever variables arrived with the default text and change the words around them. A variable Arist does not recognize reaches the learner exactly as you typed it, so check the spelling of each one you add.

Select the three-dot menu at the end of a row to reach Edit and Delete, or select the message type to open the same edit panel. Edit offers the same three fields and Save applies your changes, so you can retype a message or move it to a different language without starting over. A change takes effect on the next message Arist sends, including for learners who are already part way through a course.

Select the checkboxes at the left of the rows to work on several at once, then choose Delete in the bar that appears. Deleting never leaves a gap, because that type falls back to Arist's own wording in that language. Deleting is also how you undo a change you no longer want.